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Product problems. Telephoning.

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№	Тема
5 лабораторні заняття
1	Writing an informal letter.
2	Writing a formal letter.
3	Writing an email.
4	Greetings, goodbyes. Introduction.
5	Small talk. Ending conversations.
6	Odering numbers. Figures.
7	Dates. Time and expressions.
8	Vacation time. Prices.
9	Pay and benefits. Your job.
10	Types of work. Getting to work.
11	Skills and qualifications.
12	Product details. Selling products.
13	Product problems. Telephoning.
14	Emails. Letters.
6 лабораторні заняття
1	Faxes. Types of meetings.
2	Meeting etiquette. Making a presentation at a meeting.
3	Time management. Negotiations.
4	Customer service. Making travel arrangements.
5	Travel necessities.
6	Company culture.
7	Business in different cultures.
8	Management styles.
9	Team building.
10	Production.
11	Marketing.
12	Finance.
13	Sales.
14	Quality standards.
15	Achieving perfection.
16	Business strategy.
17	Competition.
18	Innovation.
19	Global economy.
20	Global trade.
21	Career-specific dialogues.